"As a service led organisation we understand the importance of "communication now" and believe our customers should be able to focus on their business safe in the knowledge that they can rely on the technology to work.

With any system, solution or component we deploy, we will ensure and demonstrate it has a design and implementation that is straight forward and easy to understand."

Service and Support 

In business effective, reliable and robust solutions are are paramount. When your systems are running smoothly its the last thing on your mind.

And thats the way we want to to keep it. However in the event of a fault you want to have the peace of mind to know you can get the responce and resolution in the shortest possible time.

At Simplicity we will enter into Service Level Agreements to match the levels of support you require. Wheather you run a Monday to Friday 9 am to 17:30 pm operation or a 24/7, 7 day a week call centre with Simplicity you have access to the support infrastructure to match your voice critical applications.

Once any system has been installed and commissioned to your satisfaction, ownership for the maintenance and service aspects of your solution are handed over to our service department.

In the event of a fault you need only dial our service number or email them directly to get prompt attention.

Every system is fully supported by remote access and we can log in to run diagnostics and make moves, adds and changes in the shortest possible time.

Sencible Choices, Clear Results