BIG BENEFITS
If you're a startup, established or growing small to medium size operation the Business Hosted Communications platform (BHC) is the ideal phone system for companies looking for a robust, scalable, feature rich and capable service to handle all your call requirements.
Built using state of the art SIP technology, this platform is delivered using Cisco powered unified computing appliances offering a resilient and secure service.
With all features included such as call recording, graphical and detailed usage reports, voicemail, ring groups, auto attendant, call conferencing and call queuing this platform can be harnessed using Cisco telephones or any SIP compliant softphone or handsets allowing you to re-use existing phone investments where necessary.
Catering for the single user, an office, multi location or branch requirement partnered with enterprise grade connectivity infrastructure ensures quality of service.
KEY FEATURE
Every call is recorded by default and securely stored for you future reference.
Keep control of your costs and gain insight to how calls are being handled with graphical reports and downloadable itemized spreadsheets.
Put in place menu options for your customers to get through the right team first time..
Centralized control with a simple web interface to manage day to day changes to configuration, such as voicemail, users, call routing, call recordings & more.
Ideal for customer service or contact center teams to ensure a positive caller experience. With queue messaging, intelligent routing you can ensure the flow of calls goes through the right people...
WHO IS IT FOR
FIELD BASED PEOPLE AND HOTDESKING
Work is where your people are, be it in the office, working from home, customer premises or even on the road. Offering a choice of handsets, mobile, tablet, MAC or PC based apps and softphones, calls are routed to the location of your choosing ensuring missed calls are a thing of the past and when opportunity knocks your people are available on the end of the line.
YOUR IN CONTROL
Manage your phone system and service in the cloud through our secure web portal. With the ability to control everything to do with your service, from adding users, configuring voicemail, listening to call recordings, changing call flows and ensuring phone numbers are routing the right location and people at the right time. Monitor call activity with unified reporting gaining offering an insight to your business with graphical reports and detailed data helps your business with budgeting and ongoing guidance to support your business.
RELIABILITY AND CONTINUITY
When running a business a consistent, reliable service is a necessity. Powered by Cisco in our highly secure and geographically redundant UK based data centres, you can be confident the platform is designed and built with continuity in mind. Offering a robust infrastructure using Cisco appliances our business hosted phone system delivers world class technology as standard.
CUSTOMER SERVICE AND CONTACT CENTER
Keep your customers engaged whilst reaching out to your customer service or support teams. With built in centralised queueing and intelligent routing, calls can delivered to the right people who are best placed to assist your customers at any location. And with the ability to record and play relevant messaging and music to taste whilst their waiting, callers can remain engaged to encourage a positive response whilst on the phone.
LIMITED IN-HOUSE TELEPHONY OR IT
If you don't have the time to become a telephony expert or have limited internal resources we're here to help. With minimal capital investment there is no need for in-house expertise. And with transparent monthly user pricing, including all platform upgrades, service and support 24/7. Offering peace of mind that you can lean on us when you need it most and confident that you will be able to take advantage of advances in the technology when appropriate for your business.
YOUR MANAGMENT PORTAL
Technology should enhance the way you work and adapt to any changes to your workflow and business needs. Through our intuitive secure web portal, you are in control of the service as much as you want to be. With access to bills, user setup, call routing, voicemail, call recordings and graphical reports are all accessible through a single pane of glass.
Billing
Access all your bills centrally, highlighting expenditure by office location, departments and users. With graphical overviews and downloadable detailed call records for furffier analysis, you can see everything at a glance.
GENERAL SETUP
Manage everything to do with your organisation including offices, teams, users, call flows, voicemail, directories, conference rooms, holiday schedules and audio prompts.
REPORTING
Gain graphical and detailed insight to daily, weekly and monthly, call activity, busy times, and call durations. Listen to call recordings, generate user reports and much more....
OUR PARTNERS
GET IN TOUCH
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