Poor call quality or calls randomly dropping?

NOTE: This only applies if you connect to the internet with WiFi, and are not using an ethernet cable between your laptop and your internet router.

If you are experiencing poor call quality or calls randomly dropping whist using a softphone on a laptop, it may be due to a poor WiFi signal.

There are a couple of things you can do to check if this is the case.

If either of these options improves the call quality then think about making permanent changes to help you achieve better call quality.