Poor call quality or calls randomly dropping?

NOTE: This only applies if you connect to the internet with WiFi, and are not using an ethernet cable between your laptop and your internet router.

If you are experiencing poor call quality or calls randomly dropping whist using a softphone on a laptop, it may be due to a poor WiFi signal.

There are a couple of things you can do to check if this is the case.

  • Try moving your laptop as close to your WiFi router as possible, and see if that improves the call quality.
  • Make sure that your WiFi signal is not being blocked. Most of us don’t want an ugly box with flashing lights in our living room, so it’s tempting to ‘hide’ the router behind a bookshelf, or behind the TV where it can’t be seen. Whilst this solves one problem, it often causes another: the WiFi signal is blocked or degraded to an extent where devices that rely on it suffer connectivity issues.
  • Temporarily move the router (being careful not to pull any connected cables from it) to a more prominent position and see if that improves the call quality
If either of these options improves the call quality then think about making permanent changes to help you achieve better call quality.